Terms of Service

Dignita is operated by [LEGAL ENTITY] (registration number [REG NO]), of [REGISTERED ADDRESS]. You can contact us at [SUPPORT EMAIL]. These details are provided in line with the Electronic Communications and Transactions Act, 2002 (ECTA).

Dignita is a software tool that helps South African households employ a domestic worker compliantly — generating contracts, payslips, UIF, COIDA and leave documents and guidance.

• You must be at least 18 years old and able to enter into a binding contract.
• You are responsible for the accuracy of the information you enter, and for keeping your login credentials secure.
• You are responsible for activity under your account. Tell us promptly at [SUPPORT EMAIL] if you suspect unauthorised use.

You agree not to:

• Use the service unlawfully, or to process personal information you are not entitled to process.
• Attempt to access data belonging to other households or workers, or to circumvent our security or access controls.
• Interfere with, disrupt, reverse-engineer or place an unreasonable load on the service.
• Upload unlawful, infringing or malicious content.

As the employer you remain the employer of your domestic worker under South African law. You are responsible for paying lawful wages, registering and paying UIF and COIDA where applicable, and meeting your obligations as a Responsible Party for your worker’s personal information. The service helps you do this but does not assume these obligations for you.

Where a worker is given access to their own data, that access is enabled by the employer and is read-only and limited to the worker’s own approved employment data.

• Some features are free; premium features require a paid subscription. Current pricing is shown in the app.
• We may offer a free trial. Unless you cancel before it ends, your subscription may continue on the terms shown at sign-up.
• Payments are processed by PayFast. Subscriptions renew automatically until cancelled.
• Billing, cancellation and refunds are governed by our Refund & Cancellation Policy.

The service, its software, branding and content are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable licence to use the service for its intended purpose. Documents you generate for your own employment use are yours to use for that purpose.

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we exclude implied warranties and are not liable for indirect, incidental or consequential loss, or for any consequences of relying on outputs you did not verify with a professional.

You may stop using the service and close your account at any time. We may suspend or terminate access if you breach these terms or use the service unlawfully. On termination, the parts of these terms that by their nature should survive (such as liability and intellectual property) will continue to apply.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction. We may update these terms; the “Last updated” date shows when they last changed, and continued use after a change means you accept the updated terms.

Questions about these terms? Contact us at [SUPPORT EMAIL].