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Legal

Billing, Cancellation & Refund Policy

Last updated: 10 June 2026

This policy explains how billing, trials, cancellations and refunds work for Dignita, and your rights under South African consumer law.

Template — not legal advice

Dignita provides this as general information, not legal advice. This document is a template that must be reviewed by a qualified South African legal professional, and finalised with our registered entity details, before it is relied upon.

1. Pricing & subscriptions

  • Core free tools are available without payment.
  • Premium features are offered on a subscription. The current price and billing interval are shown in the app before you subscribe.
  • Subscriptions renew automatically at the end of each billing period until you cancel.
  • Payments are processed securely by PayFast. We do not store your full card details.

2. Free trial

We may offer a free trial of premium features. No payment method is required for the trial and you will not be charged during it — nothing converts to a paid subscription automatically. If you choose to subscribe (during or after the trial), payment is taken when you subscribe and your paid plan starts immediately; subscribing during the trial ends the remaining free-trial days. If you do not subscribe, your account simply moves to the free tier when the trial ends.

3. Cooling-off rights (ECTA & CPA)

Your statutory cooling-off right

Because you subscribe online, the Electronic Communications and Transactions Act gives consumers a cooling-off period (generally 7 days) to cancel certain electronic transactions without reason or penalty, subject to the exceptions in the Act. The Consumer Protection Act also provides cancellation and cooling-off rights in defined circumstances.

Where a cooling-off right applies, we will refund amounts paid for the cancelled period, less any amount lawfully retained for services already supplied at your request.

4. How to cancel

  1. Go to your billing settings in the app and choose to cancel, or email us at help@dignita.co.za.
  2. Cancellation stops the next renewal. You keep premium access until the end of the current paid period.
  3. We will confirm your cancellation by email.

5. Refunds

Our approach to refunds:

  • Cooling-off cancellations are refunded as set out above.
  • Outside a cooling-off period, subscription fees for the current period are generally non-refundable, except where the law requires a refund — for example if the service was not supplied, or was materially defective.
  • If you were charged in error, or believe you are entitled to a refund, contact us at help@dignita.co.za and we will investigate promptly.

Refunds are made to the original payment method via PayFast and may take a few business days to reflect.

6. Your consumer rights

Nothing in this policy limits or excludes your rights under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002. Where those rights conflict with anything here, the law prevails.

7. Contact

For any billing, cancellation or refund question, email help@dignita.co.za.

Dignita is a compliance tool, not legal advice. Figures are based on current South African legislation; confirm with a labour-law professional for your situation.